Ordering & Delivery Policy

Delivery Area Limitation: Please be aware that we primarily deliver within the Perth metropolitan area and chargers are based from Mandurah to Two Rocks. Any order outside the metropolitan area may incur an extra fee. 

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Processing Time: Orders may take up to 24 hours to process, with longer processing times on weekends or if the stock has to be sourced, it may take a little longer.

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Stock Availability: While we strive to maintain accurate stock levels online, please note that availability may change rapidly. If a product you've purchased becomes temporarily unavailable, our staff will promptly notify you.

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Payments: Payments are securely processed through our website and accept all major card types.

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Click and Collect: Unfortunately we can not accommodate click and collect as the nursey is outside metro area with zoning retractions. in the case your stock is sourced from another trusted accredited supplier of ours, this click and collect may be an option and our staff will notify you of this.

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Delivery Schedule & Conditions: Our delivery schedule caters to your convenience, with deliveries available on both Saturdays and Sundays. We understand the demands of your busy workweek and strive to accommodate your schedule. We deliver directly to your address; however, we are unable to deliver to PO boxes. Tree deliveries are subject also to a quick desktop consultation on your address as all deliveries and safety of our staff must comply with WHS standards. please note that steps, soft ground (sand etc..) are difficult terrains. also gate widths are a challenge with the minimum clearance of 1100cm needed to proceed. 

Perth Trees Direct endeavours to place your tree exactly where you want but must be within the safety of the staff. once order has been placed one of our staff will give you an email of phone call to discus this delivery strategy. 

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Delivery Rates: All Delivery fees are calculated at the the checkout.

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Tree Guarantee & Replacement Policy: We source the highest quality stock available; however, as trees are living organisms, specific growth rates and mature sizes cannot be guaranteed. We offer onsite consultation to assess the area for the best tree suited to the space. In the event of any issues with your tree, please contact us immediately with photos and additional care information. We offer replacements or store credits under specific conditions outlined in our policy. Proof of purchase is required for eligibility for refunds or replacements.

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Thank you for choosing Perth Trees Direct. If you have any questions or concerns, please feel free to contact us.